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It is essential that you push the bobbincase all the way into the raceway. If you leave the bobbincase ‘half in – half out’ your Brother PR embroidery machine will jam and not sew properly.
Gently pull open the latch on the bobbin case, and remember it only swings open so far, and then gently push the bobbincase back into its position in the raceway. It should sit snugly inside the raceway just like our photo.